Design Experience
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Graphic and Web Designer
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Harjes Design Haus
Denver, CO
March 2005 - present |
Oversaw the entire creative process for web design clients (first-time websites for many) including ongoing maintenance. Please see my portfolio. |
Publications and Training Experience
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Technical Writer/Trainer
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3M Motor Vehicle Systems
(Contract work)
Centennial, CO
April 2010 - present
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- Creating client-facing User Guides and Online help.
- Developing and delivering onsite training for DMV office software: Driver's License Issuance, Motor Vehicle Title and Registration Issuance, and maintaining Dealership records.
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Technical Writer/Trainer
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Evolving Systems
Denver, CO
December 1999 - November 2005 |
- Created customer-facing user/administrator manuals and technical release notes for large-scale telecommunications software.
- Trained external clients in a classroom setting to use Evolving Systems’ local number portability (LNP) software.
- Developed and maintained html-based online Help for LNP and Network Traffic Management software.
- Won a 2001-2002 Society for Technical Communication Award for html-based error recovery guide.
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Technical Writer
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Franklin Covey
Salt Lake City, UT
May 1998 - December 1999 |
- Designed online and printed documentation for Franklin Covey Planner software.
- Developed online Help for the Windows CE environment and the Palm OS platform.
- Wrote and designed corporate marketing pieces used for direct mail, trade shows, and catalogs.
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Special Publications Editor
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Taylor University
Upland, IN
June 1995 - January 1997
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- Editor of Taylor Times, a biweekly employee newspaper with a circulation of 750.
- Won a 1996 IABC Bronze Quill Award of Merit for Taylor Times.
- Responsible for brand management of special sesquicentennial celebration logo.
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Multimedia and Graphics Software Experience
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- Adobe CS4 Suite (Dreamweaver, Flash, Illustrator, InDesign, Photoshop, and Fireworks)
- Adobe RoboHelp and FrameMaker
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- Microsoft Word, PowerPoint, and Visio
- Apple Final Cut Pro
- Joomla Content Management System
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- CSS, HTML, and XML
- Some PHP and SQL
- Mac and PC proficient
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Education
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Master of Arts, Digital Media Studies
University of Denver, Denver, CO (June 2003) |
Bachelor of Arts, Communication Studies
Taylor University, Upland, IN (May 1995)
Minor - Public Relations;
Concentration - Journalism |
